1. Introduction
This Refund Policy explains the conditions under which refunds may be granted by FantasyBox in relation to purchases made on Fantasybox.ie. This policy is drafted in accordance with applicable European Union consumer protection laws and Irish regulations.

2. Digital Services and Subscriptions
Our services consist of digital content and subscription-based offerings. By completing a purchase, you acknowledge that access to digital services may begin immediately after payment confirmation.

3. Right of Withdrawal
In accordance with EU consumer law, customers generally have a 14-day right of withdrawal for distance contracts. However, this right may not apply where the supply of digital content or services has begun with the user’s prior express consent and acknowledgement that the right of withdrawal is lost once the service has started.

4. Eligibility for Refunds
Refunds may be granted under the following circumstances:

• The service has not yet started and a cancellation request is made within the applicable withdrawal period.

• A technical issue attributable to [Your Company Name] prevents access to the service and cannot be resolved within a reasonable timeframe.

• A refund is required under applicable consumer protection law.

Refunds will not be issued for dissatisfaction based on personal preference once the service has been accessed or used.

5. Subscription Cancellations
Users may cancel their subscription at any time. Cancellation will prevent future billing but does not entitle the user to a refund for the current billing period unless otherwise required by law.

6. Refund Process
Refund requests must be submitted in writing to [contact@email.com], including relevant account or order details. Each request will be reviewed on a case-by-case basis in accordance with this policy.

7. Processing of Refunds
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider but typically take between 5 and 10 business days.

8. Chargebacks
Initiating a chargeback without first contacting us may result in the suspension of the associated account while the matter is investigated. We encourage users to contact us directly to resolve any billing concerns.

9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be published on this page with an updated revision date.

10. Contact Information
For any questions regarding this Refund Policy or refund requests, please contact us at [contact@email.com].

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